Have I mentioned how difficult
You knew you wouldn’t get what you want, when you want it, for the price you wanted it, how you wanted it.
The starkest contrast you can imagine is Mattress Mac.
Jim McIngvale is my hero.
Anyone in the
You go to his store. You cannot miss it. There are big signs and lots of lights and it is a huge building.
You walk in, say hi to the 17 people waiting to help you. They offer you a bottle of water. You can shake hands with Mattress Mac himself who is in the store every day despite being a gazillionaire. He answers phones, hands out water bottles, makes store announcements. Despite being 131 years old. (OMG! I just looked it up. He is actually just a year older than my dad. Ok, fine, he isn’t old, but all that crazy jumping in the 80’s TV commercials took their toll. Just saying.)
So..back to the story. You walk in. You are helped immediately. Offered a cold refreshing beverage. And are shown to what you want. Immediately.
There is a chick whose entire job is to walk around the store offering ice cream in a variety of choices. Ice Cream
When I was shown this apartment, I, for reals, stood in the stairway that leads into it, and held my hands at my hips and measured how much weight I could gain before I wouldn’t fit up the stairs. It isn’t much.
The stairway…is a problem.
We informed our furniture sales guru about our stairway and the lack of inch-age. He laughed. And we told him we were serious. And he may have frowned. But then…he showed us a couch. And another and another and another and 27 others.
And they would fit. Yes they would!
So we bought some furniture. A lot actually.
We tried to buy a couch in
Gallery Furniture? They have billboards everywhere in
Today? Today, you say?
If you buy before 10 P.M., you get your couch that day.
We left Gallery at 6 P.M. We went home. Cleaned up the place. Moved the camping chairs out of the way. And a few hours later, a knock on the door.
Professional, well-spoken, furniture delivery men dropped off all the furniture that we had bought just a couple hours earlier. They set everything up super quick. And disappeared like bandits.
This is what happened.
We bought furniture. It was delivered a couple hours later.
Mattress Mac is freaking genius. He offers quality products at a good price. He makes you comfortable in his store. His salespeople are professional, well-spoken, not pushy. He delivers the stuff you bought when you want it. He doesn’t make you wait if you need it right away. He will hold it if you aren’t ready.
He makes the entire buying process simple.
I wish more businesses followed such a simple business model. It really is amazing that I am blown away by his business.
Why is it so unique?
Give the customers what they want. They will come back for more. They will tell their friends and family. They will write blog posts about it.
It truly blows my mind that I am so blown away by this type of service.
Is it really that extraordinary? Why?
You give people what they want, in a friendly manner. The end.
So, tell me about your life? What customer service blew you away? What crappy service made you want to go psycho?
And Jag, if you are still alive, could you find some of the old school footage of Save You Money videos. I think Mac may have put a hit out on whoever had those. They are nowhere to be found on Youtube. This is the best compilation I could find with footage of the jumping.